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I'm a Type 2 on insulin going through this same fi...

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I'm a Type 2 on insulin going through this same fight with CVS/Caremark over Lantus. I can't believe they think that the insulin in PENS is somehow magically different from that in VIALS and requires refrigeration when vial insulin "doesn't". I'm new to CVS/Caremark, so I never saw this letter before.I'm so angry with them right now, I can't eve begin to express it. I was given some BS on the phone today about a study from the VA that "proved" the hot insulin was "safe" to use. I said that was contrary to what the manufacturers recommend. I was told flat-out by both the pharmacist and the Senior Customer Care Rep that the company wasn't going to do anything differently.I had to use Express Scripts last year and had no problems with their shipping -- although who knows if they won't follow CVS/Caremark's lead? It's all about profit margins and that's it.

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